Terms of service

Payments

We accept payments via Bank Transfer and Shopify Payments.

1. Bank Transfer

You will not be charged at checkout. Instead, we follow this process:

  1. You place your order.
  2. We send you a pro forma invoice with order, shipment, and payment details.
  3. You complete the wire transfer.
  4. Once payment is received, your order is confirmed: we start production or pack immediately if the item is in stock.
  5. When your order is ready, we ship it with the most suitable parcel service.
  6. You receive your order.

Important:

  • All bank transfer fees must be covered by the customer.
  • Orders will only be processed after full payment is received.
  • In case of cancellation before shipment, refunds will be issued via bank transfer within 14 days of cancellation confirmation.
2. Shopify Payments (Credit/Debit Cards & Digital Payments)

We accept payments via Shopify Payments, which supports major credit and debit cards, as well as digital payment methods. This service provides instant and secure payment processing, ensuring faster order confirmation.

All transactions via Shopify Payments are processed in accordance with Shopify's Payment Terms and Privacy Policy (link to Shopify's policy).

Taxes, Duties & Additional Costs

  • For customers in Austria & the EU: All prices include VAT, unless stated otherwise.
  • For international orders (outside the EU): Customs duties, import taxes, and any additional fees are the responsibility of the buyer.

Dispute Resolution & Chargebacks

If you experience an issue with your payment or order, please contact us first to resolve it before initiating a chargeback or dispute.

Any payment disputes will be handled in accordance with Austrian consumer protection laws and EU online dispute resolution (ODR) regulations (EU ODR Platform).

For any questions regarding payment options, refunds, or cancellations, please contact us directly at info@zavadski.biz

Delivery

Each Zavadski chandelier is crafted to order, ensuring exceptional quality and attention to detail. As a result, our standard production time is up to four weeks, plus shipping. Specific lead times may vary and will be noted where applicable.

Bespoke models require personalized shipping arrangements, which we discuss individually along with other custom details.

Reclamations

If the received merchandise does not match your order, the quantities are incorrect, the package is damaged, or the quality does not meet the stated specifications or your expectations, you have the right to file a reclamation. We will respond in writing within two weeks from the date of your complaint, providing a list of actions to resolve the issue and prevent similar cases in the future (such as repairs, exchanges, etc.). If you are not satisfied with the proposed resolution, please inform us of the actions you would consider satisfactory.

 

Right of Withdrawal & Returns

If you are a consumer purchasing for personal use, you have the right to withdraw from your purchase within 14 days of receipt, without giving any reason. 

If you wish to return an item, we kindly ask you to notify us in advance at info@zavadski.biz so we can assist you with the return process. Please note that this does not affect or restrict your statutory right of withdrawal in any way.

Please retain the original packaging for at least 14 days after receipt and use it for any return shipment. We will process your full refund within a maximum of 14 days after receiving the returned item.

If a product is returned in a condition that shows use or handling beyond what is necessary to inspect its nature, features, and function, we reserve the right to deduct an amount reflecting the resulting reduction in value, in accordance with §15 FAGG.

Please note: The right of withdrawal does not apply to bespoke or customized items. These are made specifically to your requirements and cannot be returned once production has begun (§18 Abs 1 Z 3 FAGG).

Delivery & Parcel Inspection

Upon delivery, we recommend that you inspect the parcel for any visible external damage before signing. If the packaging appears broken or heavily damaged, we encourage you to note this with the courier or refuse acceptance, as this will help resolve any transport damage claim more efficiently.